Creative Support is a high quality provider of person centred social care services for people with learning disabilities, mental health and other needs.

As Administrator I provided an efficient and responsive administration and reception service within one of Creative Support’s Leeds offices.

My work required regular liaison with professionals, carers, families and a range of other stakeholders in addition to the service users themselves.

It also involved working with a range of other staff members based in the area (including other administrators based in different geographical areas).

A high standard of customer care and professionalism was required at all times.

Administrative Duties:

• Provided administrative support to senior staff including newsletters and promotional items
• Answered the phone in a professional and efficient manner, took accurate messages and liaised with other staff and managers
• Acted as a point of contact for family, external agencies and other professionals to ensure effective communication and follow-up to issues
• Typed correspondence and produce professional documents and reports
• Minuted meetings and organised follow-up actions
• Kept the filing system in order including annual leave requests, incidents/accidents, compliments/complaints, goods requisitions and maintenance
• Prepared plans and reports as directed by the Service Manager
• Maintained project petty cash in line with Creative Support financial procedures
• Liaised with Head Office to coordinate local staff placements on relevant training courses, logging delegate lists and confirming attendance numbers
• Maintained up-to-date training and supervision matrices
• Deliver mini-induction training to new starters at the service
• Assisted the staff team to produce high quality documentation for service user files including arranging meetings with circles of support and relevant professionals, minuting meetings and typing documentation
• Ordered and put away stationary and office equipment
• Accepted regular support and supervision from line manager
• Carried out all work in a manner consistent with the aims of the Service and the philosophy of Creative Support
• Complied with and implemented the Equal Opportunities Policy of Creative Support
• Maintained confidentiality at all times, in accordance with the agreed policy
• Treated all service users and stakeholders with respect and courtesy
• Observed any written policies, procedures and guidelines for good practice agreed by Creative Support

Deliverables:

• Created and maintained a training matrix and supervision matrix
• Incident logs
• Payroll documents